Product Marketing Metrics: Are You Tracking The Right KPIs?

Are you a seasoned product marketer who understands the importance of evaluating performance to drive growth? 

According to Ruler Analytics, “ 23% of marketers are confident they’re tracking the right KPIs so it’s clearly an issue many marketers are facing.”

You cannot create content, distribute it, and then ignore it? To determine whether your efforts are having any effect, it is crucial to track and monitor both online and offline conversions.

That’s right, tracking your marketing metrics is crucial for product launch success! 

But with so many KPIs to choose from, it can be overwhelming to know where to focus your efforts. 

That’s where our comprehensive guide comes in. We’ll show you the essential KPIs to measure and how to use them to make data-driven decisions that optimize your product positioning strategy and drive higher revenue growth. 

Whether you’re targeting existing customers or new ones, you’ll be equipped with the tools you need to succeed. 

Metrics on an iPad

What Are Product Marketing KPIs?

Product marketing KPIs are key performance indicators that enable businesses to measure their progress toward achieving specific product goals and business objectives.

These metrics provide valuable insights into the success of product launches and the overall performance of the core product.

To ensure optimal product engagement and customer satisfaction, it is crucial for companies to track relevant data points such as website visits, customer acquisition rate (CAC), cost per lead (CPL), return on ad spend (ROAS), and lifetime value (LTV) of ideal customers.

According to an article by Userpilot while commonly misunderstood, product marketing is not about marketing physical products. Product marketing is the combination of tactics and activities that drive the success of a product or service.

This allows businesses to allocate their resources effectively and make necessary adjustments to their strategies based on market trends and competition.

In order to achieve sustainable business growth, companies must not only focus on product trials and launch periods but also foster long-term customer loyalty.

By monitoring their product marketing KPIs and making data-driven decisions, companies can optimize their product launches and enhance their overall business performance.

The Importance Of Product Marketing KPIs

KPIs, or key performance indicators, are essential for any product launch. KPIs offer organizations a valuable perspective on how their products and services are faring in the market. 

Understanding your product marketing metrics is the first step toward creating effective KPIs.

Companies should consider both quantitative and qualitative data when evaluating their performance.

Quantitative metrics include things like customer acquisition costs (CAC), conversion rates, average order value (AOV) and more; while qualitative metrics may include user feedback, customer satisfaction surveys,, and other subjective measures of success.

By combining both types of data points together, companies can get a better understanding of what’s working well—and where they need to make changes to improve results.

To ensure optimal results, it is essential to consistently monitor progress against those targets.

A/B testing new features and content pieces also provides a useful way of gauging success, while competitor intelligence tools provide invaluable insight into what competitors are doing in real-time.

All this information helps guide decisions around which tactics work best at each stage of the launch process – from pre-launch awareness-building campaigns all the way through post-launch retention activities & beyond.

Read our Ultimate Guide to creating your perfect product launch plan here.

Product marketing KPIs are essential for understanding the success of your product launch and ensuring you have a successful strategy in place. 

Having assessed the performance of each aspect of your product launch, it is then necessary to gain an understanding of what these KPIs signify.

Understand Your Product Marketing Metrics

Understanding your product marketing metrics is crucial for a successful launch, as it allows you to evaluate which marketing campaigns and content marketing strategies are effective, and where you may need to make adjustments to your sales funnel.

It’s also important to consider the average revenue and average cost associated with your target customers, as well as the key features of your product or service when developing your marketing campaigns.

By analyzing these metrics, you can tailor your approach to attract and retain the most valuable customers for your business. Let’s take a look at some examples:

1. Sales 

Sales is a product marketing metric that measures the total amount of revenue generated by a company through the sale of its products or services. 

It is a critical metric that helps businesses to evaluate their overall performance and determine their success in the market.

Sales data is usually tracked on a daily, weekly, monthly, or yearly basis to provide insights into the performance of specific products or services, sales channels, customer segments, and geographic regions. 

This data can be used to identify trends, measure the effectiveness of marketing campaigns, and make informed decisions about pricing, product development, and sales strategies.

2. Conversion Rate 

Conversion rate is a product marketing metric that measures the percentage of people who take a desired action, such as making a purchase, signing up for a service, or completing a form, out of the total number of people exposed to the product or service.

For example, if 100 people visit a website and 10 of them make a purchase, the conversion rate would be 10%. 

Conversion rate is an important metric for product marketing because it helps businesses evaluate the effectiveness of their marketing efforts and identify areas for improvement.

A high conversion rate indicates that a product or service resonates well with its target audience and that the marketing efforts are effective. 

A low conversion rate, on the other hand, may indicate that there are issues with the product or service itself, the messaging, or the user experience and that changes need to be made to improve its performance.

3. Customer Acquisition Cost (CAC) 

Customer Acquisition Cost (CAC) is a key product marketing metric used to measure the cost a business incurs to acquire a new customer. 

This metric takes into account the total amount of money spent on sales and marketing activities over a certain period, such as a quarter or a year, and divides it by the number of new customers acquired during that same period.

The formula for calculating CAC is:

CAC = Total sales and marketing costs / Number of new customers acquired

Knowing the CAC is important for businesses because it helps them understand the financial impact of their marketing and sales efforts. If the CAC is too high, it may indicate that the business is spending too much money to acquire new customers, which can lead to profitability issues in the long run. 

On the other hand, if the CAC is too low, it may indicate that the business is not investing enough in sales and marketing activities, which can hinder growth and lead to missed opportunities.

4. Engagement Metrics 

Engagement metrics are a set of product marketing metrics that measure how users interact with a product or service. 

These metrics provide insight into how customers engage with a brand, its products, and its messaging.

Some common engagement metrics include user sessions, page views, bounce rate, click-through rate, time on site, and social media engagement. 

These metrics help product marketers understand how users are interacting with their product, which pages and content are most popular, and where there may be areas for improvement.

Engagement metrics can be used to inform product development, user experience design, content strategy, and social media marketing. 

By tracking engagement metrics over time, product marketers can identify trends and make data-driven decisions to improve the overall user experience and drive business growth.

5. Customer Lifetime Value (CLTV) 

Customer Lifetime Value (CLTV) is a metric used in product marketing to estimate the total amount of revenue that a customer is expected to generate for a business over the entire duration of their relationship.

CLTV takes into account the customer’s purchase history, including the frequency, recency, and amount of their purchases, as well as other factors such as customer loyalty and retention rates. 

By analyzing this data, businesses can calculate the average CLTV for their customer base, and use this information to make informed decisions about customer acquisition and retention strategies.

CLTV is an important metric because it helps businesses to understand the long-term value of their customers and to allocate resources accordingly. By focusing on acquiring and retaining high-value customers, businesses can increase their overall profitability and build sustainable growth over time.

6. Churn Rate 

Churn rate is a metric used in product marketing to measure the rate at which customers discontinue using a product or service over a specified period. 

It’s also known as “customer attrition” or “customer churn.”

To calculate the churn rate, you need to divide the number of customers who stopped using your product or service during a given period by the total number of customers you had at the beginning of that period. 

A high churn rate can indicate that customers are not satisfied with your product or service, leading them to look for alternatives. 

Conversely, a low churn rate suggests that your product is providing value to customers and retaining their loyalty.

The churn rate is an important metric in product marketing because acquiring new customers can be more expensive than retaining existing ones. 

By monitoring and managing the churn rate, companies can improve customer retention and ultimately increase revenue.

7. Market Share 

Market share is a metric that measures the percentage of total sales within a particular market that is generated by a specific company or product.

It represents the company’s or product’s portion of the total market and indicates its level of competitiveness in relation to other companies or products within the same market.

For example, if a company sells $10 million worth of products in a market with a total size of $100 million, its market share would be 10%.

Market share is an important metric in product marketing because it provides insight into the company’s or product’s competitiveness, growth potential, and overall market position. 

Companies can use this information to make strategic decisions, such as increasing marketing efforts or adjusting product pricing, to increase their market share and gain a larger portion of the market.

Why You Should Measure The Success of Product Marketing?

It is essential to measure the success of product marketing using a specific set of key performance indicators (KPIs) to determine if the goals and objectives have been achieved.

To effectively measure success, it is important to establish measurable targets that clearly define what success looks like for your product marketing efforts before implementing any tactics.

Product marketing encompasses several focus areas, including go-to-market initiatives, sales enablement, and product adoption. 

However, before tracking any of the metrics associated with these areas, it is important to collect baseline data to gain a better understanding of how much progress has been made over time.

By measuring the success of product marketing, you can identify what is working and what needs improvement, make data-driven decisions, and adjust strategies accordingly. 

Ultimately, measuring success is crucial for driving growth and achieving long-term success for your product.

You can check out our guide on how to Boost Your Next Launch Project With Our Product Launch Templates.

2 laptops and a plant on a desk


Product marketing metrics are an essential part of measuring the success and impact of any product launch.

By understanding, analyzing, setting goals for, monitoring progress on, and making adjustments to your KPIs you can ensure that your product launches have a greater chance of being successful.

With the right data-driven decisions in place, you’ll be able to make informed changes as needed while still keeping track of how well each launch performs against its benchmarks.

Don’t forget: with proper use of product marketing metrics, you’re more likely to achieve maximum results from every single one of your launches.

Discover the secrets to successful product launches with our comprehensive resources and strategies.